Service provision, in the most fundamental sense of the word.
Klevenberg Shipping Center operates on two main principles: letting go of the past and – strangely enough – clinging to that very same past. Odd as this may sound, it’s true. Throughout its history, Klevenberg has always been one of the first companies in the industry to adopt improvements. And we have certainly not been averse to devising some improvements of our own: enhanced clarity of logistic systems, improvement of administrative processes, transparent price-fixing, and supporting software. Any new technique that can elevate ship supply to a higher level of performance is embraced without delay. As we said before, however, we also have a great respect for tradition. We can see that many providers in today’s market are losing sight of the very essence of our trade; sometimes even relinquishing it deliberately. And that essence has a name: service. Our trade is service provision in the most fundamental sense of the word. Admittedly, to achieve this requires all kinds of technical resources nowadays: purpose-made software, administration packages, logistic devices and so forth. However, the most elementary aspect – supporting our customers in the best way possible with our logistic services – always comes first. At least, as far as we are concerned. Jørgen Thorsen, our managing director, has described the essence of our company in his own special way: “We need to make a little bit of money every day, not a whole lot at once.”
